FREE Delivery. FREE Returns. UNLIMITED Compliments.

FAQs

Have some questions?


Click on some of the most frequently asked questions below to see if we have your answer.



  • How much is delivery?

    Delivery to the UK is Free! This usually takes 3-4 working days after dispatch.

  • When will my order be delivered?

    You will normally receive your order within 3-4 working days of ordering (you get free delivery!).

  • How do I pay?

    Payments are online using a credit or debit card. You can also pay by Paypal and Google Pay, and if you're using an iPhone and have a card registered on it, you can use Apple Pay / touch payments as well.

  • What is your returns policy?

    This one's easy. You can return anything within 30 days of receiving it for a refund or exchange, and if you're in the UK we'll even send you a Freepost label to return it for free. All we ask is that it's unworn and in the original condition and packaging.


    *** Shopping for Christmas? We've extended our returns to 31 January to 2021 so you can exchange any gifts up to that time. 

READ REVIEWS

See what people are saying!

Great quality and design! A lovely present to give to my husband as a gift from our kids. Fast delivery too, will definitely use again as there are loads of great designs to choose from! Thank you!

-- Kirsty

Top quality product and service! I’m very happy with the service and items received. Happy to recommend Threadpepper and I’ll certainly keep them in mind for future purchases.

-- George

All my items are excellent quality and I am really pleased with them which I have been with all my recent purchases from Threadpepper. Never fail to deliver on all counts, service, quality and price.

-- Malcolm

Excellent service and arrived well packaged. Good style and well made with a great choice of colours. Thank you for your prompt delivery and product and I would certainly recommend.

-- Ceinwen