FAQ
FREE Delivery. FREE Returns. UNLIMITED Compliments.
Have some questions?
Click on some of the most frequently asked questions below to see if we have your answer.
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How much is delivery?
Delivery to the UK is Free! This usually takes 3-4 days, but if you want something a bit quicker then those options are available at checkout. Shipping outside the UK starts from £3.95 and takes 7-10 days.
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When will my order be delivered?
Most orders are dispatched the same day if ordered by 4pm UK time, and will arrive in 3-4 days (for free delivery) or 1-2 days (for express delivery).
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How do I pay?
Payments are online using a credit or debit card. You can also pay by Paypal and Google Pay, and if you're using an iPhone and have a card registered on it, you can use Apple Pay / touch payments as well.
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What is your returns policy?
This one's easy. You can return anything within 90 days of receiving it for a refund or exchange, and if you're in the UK we'll even send you a Freepost label to return it for free. All we ask is that it's unworn and in the original condition and packaging.
See what people are saying!
Great quality and design! A lovely present to give to my husband as a gift from our kids. Fast delivery too, will definitely use again as there are loads of great designs to choose from! Thank you!
-- Kirsty
Top quality product and service! I’m very happy with the service and items received. Happy to recommend Threadpepper and I’ll certainly keep them in mind for future purchases.
-- George
All my items are excellent quality and I am really pleased with them which I have been with all my recent purchases from Threadpepper. Never fail to deliver on all counts, service, quality and price.
-- Malcolm
Excellent service and arrived well packaged. Good style and well made with a great choice of colours. Thank you for your prompt delivery and product and I would certainly recommend.
-- Ceinwen
