Return an order
To return or exchange an order:
You can return your order for refund or exchange within 30 days of delivery. UK tracked returns are free if you follow the link below to create a returns label.
- Click on this link Tracked Returns | Royal Mail Group Ltd
- Fill out the relevant details as advised to produce a QR code (The code can take a few seconds to load once you've clicked Create Your Label, so please be patient).
- If you want an exchange, please include your packing slip or a note to tell us which sizes you need.
- Either show your QR code on your mobile phone at the Royal Mail Customer Service Point or Post Office, or print the label at home and arrange a collection (Instructions on above link).
- Please allow at least 14 days for any refunds. Returns usually take 4-5 days to arrive and refunds and exchanges are usually completed within 7-10 days after receipt of your return.
For Non-UK Returns:
1. Print this returns form on plain white paper.
2. Pack up your order, including your returns form in the parcel.
3. Return your order to the address below with the correct postage.
4. Refunds and exchanges are usually completed within 7-10 days after receipt of your return.
Returns
G2-G3 Nicholas House
Heath Park, Main Road
Cropthorne, Worcestershire
United Kingdom
WR10 3NE
A few things:
- Delivery charges are non-refundable.
- Goods should be returned in their original condition and packaging. Items that have been used, worn or damaged in any way will not qualify for a refund or exchange.
- Custom orders are non-refundable.
- It is recommended you get proof of postage if posting at a post office.
- If you want some extra reading, the fine print on returns can be found in our Terms & Conditions.
Let customers speak for us
from 1065 reviewsVery beautiful trousers. I have returned and bought the jacket to complete the look. Good fit, excellent service and quality material.
Husband delighted with his cravat.
Very well made from quality material.
Added bonus that it is washable.
I found the quality and fit excellent and the service and after sales amazing . I would recommend your site to anyone looking for style abs quality
Love these trousers, lovely fit, quick delivery
Had concerns trying a company unknown to me but shouldn’t have worried. Great service, superb comms and fabulous jacket. Took 3 attempts to get right size but the team just wanted to make sure I was thrilled and I am - thank you everyone
Very happy with the quality and service of the product.
I've bought a few items from Threadpepper and they have all been high quality and an excellent service
Learnt to downsize from previous orders but great quality as usual.
The colours and pattern of this cravat are the perfect balance between being subtle and making a statement. My husband will feel very smart - and comfortable - wearing his new cravat. Excellent service.
Ordered two shirts for my daughters wedding last minute as other supplier had let me down. They were very helpful, express shipped and the quality was excellent. I've returned the one that was two big awaiting refund. Excellent service.
This cravat and pocket square made for a stylish arrival at the Thanksgiving table here in the USA. The product is high quality and delivered well in time as I had hoped. Always a pleasure shopping with Threadpepper!
Sophisticated and lovely leather and colour
Great quality and very comfortable
Ordered jacket at last minute and was delivered very quickly and product was excellent. I would deff use again.
I brought this suit last minute for a Halloween wedding, it arrived promptly ,and i was extremely pleased, good fit and quality , very professional communication by email, I would definitely recommend
This company and will use again in the future.
Perfect for work as well formal occasions