TERMS & CONDITIONS
For general help using this site, please click on the Help link at the top of any page.
This site is maintained and operated by ThreadPepper Ltd ("ThreadPepper"), a company incorporated in England with company number 11365727 and whose registered office is at The Mill House Court Farm, Church Lane, Norton, Worcester, England, WR5 2PS, UK. By accessing or continuing to use the ThreadPepper website you hereby agree to the following terms and conditions of use. If you do not agree to these terms and conditions of use then you should not continue to use this website.
Payment is by credit or debit card only and all orders are processed on a secure server. All prices are in UK Pounds unless you select a different currency, and your card will be charged in UK Pounds regardless of the currency you choose to view prices in. If any customs or other charges are payable, this will be payable by the recipient of the order and ThreadPepper shall have no responsibility for any such charges.
Current stock levels are shown on product detail pages. Although stock levels are updated automatically as products are added and removed, the stock level figure should be taken as an indication of available stock only, and not as a guarantee that item is in stock or fit for sale. In circumstances where it is not possible to despatch an order due to incorrect stock levels, damaged goods or other stock issues, ThreadPepper will contact you as soon as reasonably possible to provide alternative options.
Special Offers / Sales / Free Gift Offers
Prices for products listed as a Special Offer, On Sale or any other reduced price or free gift offers or any other offers are valid as long as stocks last or as long as ThreadPepper decides and can be withdrawn at any time without notice. Requests for sale or reduced prices after a sale has finished will not be considered. Free gift offers apply while stocks last. One free gift per customer that places an order containing a product from the specified category. Choice of gift is not available, and offer can be withdrawn at any time without notice. Free Delivery offers apply to UK Standard 2nd Class post only unless otherwise stated.
Competitions & Prize Draws
Competitions and Prize Draws: Competition and prize draw winners are chosen at random from the latest entries since the last draw, or the full list of Facebook fans or Twitter followers where applicable. Only one winner is selected from all entries sumbitted. The winner will be notified by email or through their relevant profile. ThreadPepper reserves the right to alter prize components if preferred choices are not available. By entering this draw you agree to receive further emails from ThreadPepper. You can unsubscribe from these emails at any time. Your details will not be passed on to any 3rd parties. Prize vouchers are valid for 3 months from date of issue or as otherwise notified. No purchase is necessary. The Judges decision is final and no correspondence will be entered in to.
Payment Discounts / Vouchers
Discount codes and gift vouchers can only be claimed online, and must be entered at time of checkout. Discounts and gift vouchers cannot be applied retrospectively, and cannot be claimed after an order has been submitted online or otherwise. Only one discount or gift voucher can be used per purchase / per customer, and cannot be used with any other discounts or vouchers, including but not limited to quantity discounts. Discount codes and other offers can be withdrawn at any time without notice. Gift vouchers are valid for 6 months from date of purchase unless otherwise stated, and cannot be exchanged for cash. Discounts are only valid for the amount paid; discount codes offering discounts greater than the amount paid will only be valid for the amount paid, and no additional discount will be provided. Please see the Returns and Refunds section for more information.
*** As a result of Covid-19 most mail services are experiencing delays. Please allow an additional 2-3 days for your order to be delivered. ***
Free UK Delivery: No minimum order. Free delivery is equivalent to UK 2nd Class post and usually takes 3-4 working days. Other delivery options are available.
We aim to despatch orders received by 4pm GMT the same day they are received (excluding Bank Holidays and Weekends), but delivery time is subject to Royal Mail and same day despatch is not guaranteed. We cannot be held responsible for Royal Mail strikes or other action that may affect delivery time.
Delivery Addresses: If you select a different delivery address to the billing address (i.e. the address where your card statements are sent to), the delivery address will need to be verified separately. This may in some cases delay your order and in some cases your order will not be delivered to an address other than the billing address, or may be cancelled if we are unable to contact you at the billing address. If you have ordered a Next Day service, you will not be compensated for any delays caused by using a delivery address that's different to the billing address.
PLEASE NOTE: Many smaller items will fit through a normal letterbox, however larger and multiple items will need someone at the delivery address to receive the delivery or a re-delivery may have to be arranged and you will be responsible for any extra charges as a result.
Formation of a Contract and Non-acceptance of an order
A contract will only be formed when ThreadPepper manually confirms your order by email or when your order is despatched. Receipt of an automatic email when placing your order or paying online does not constitute a contract and cannot be considered binding.
Non-acceptance of an order may be a result of one of the following:
The product you ordered being damaged or unavailable from stock;
Our inability to obtain authorisation for your payment;
Our inability to confirm your order or order details within 48 hours of the order being placed;
Our inability to contact you by phone or email using the information provided in your order;
Our inability to verify your billing or delivery address;
Failure to complete or provide relevant card security information;
Any discrepancies in your order, including but not limited to, different billing and delivery details;
The identification of a pricing or product description error;
You not meeting the eligibility to order criteria set out in the Terms and Conditions;
Cancellations, Returns and Refunds
*** Please note that as a result of Covid-19 we are not able to process returns as quickly as normal, and refunds and exchanges will take considerably longer to complete. ***
90 Day Money Back Guarantee!
If you decide you no longer want the item you have purchased, just return it to us within 90 days and we'll refund you in full.
(Item must not have been worn, used or damaged. Delivery charges are non-refundable. See full Returns information below.)
If you wish to return or exchange an item, please contact us to arrange a return. Requests for refunds/returns must be made within 90 days of delivery - late returns will not be considered, however some allowance will be made in the event of Royal Mail strikes or other action which may prevent timely returns. Goods should be received by ThreadPepper within 14 days of notification of intent to return. Returns from UK addresses is free by following the instructions above. Non-UK return postage costs are the responsibility of the person returning the order. It is recommended that you get Proof of Postage when you return your goods. Next Day and other express delivery charges are non-refundable unless the order is cancelled as per the terms below.
If you wish to cancel your order, you should contact us as soon as possible after ordering and we will cancel your order and refund any payments you have made. If your order has already been despatched you will need to follow the returns procedure above, unless it is within 7 days of receiving your order, in which case you may cancel your order (UK only) under the Distance Selling Regulations (2000). To cancel your order under these regulations, you will need to inform us in writing (by email using our contact form is acceptable) that you wish to cancel your order, within 7 days of receipt of your order. We will then refund you in full within 30 days however you will still be responsible for returning the goods at your own cost, and ensuring the goods are in their original condition. If you fail to return the goods within 14 days of cancelling your order, we will arrange to collect the order and you will charged for any costs incurred.
Refunds will be made back to the debit or credit card used for the original order within 30 days of cancellation or return of the order. Next Day Delivery charges are non-refundable unless the order is cancelled as above, or does not arrive within the day specified in the Terms and Conditions as the next working day, or through any other fault of ThreadPepper. Return postage costs will only be refunded if the return is due to an error of ThreadPepper and if a receipt for the postage is included with the returned product, and only for Royal Mail 1st or 2nd Class postage, and Royal Mail's Recorded Mail service. In such cases if a full refund plus the return postage is required, it will not be possible to refund more than the original purchase price, and postage costs will be provided instead as a ThreadPepper gift certificate or discount voucher which will be valid for 6 months. In the event the goods are not returned and ThreadPepper is required to recover the goods, we will charge you for any costs incurred for such recoveries. We reserve the right to limit the amount of times an order or item can be returned or exchanged. These returns procedures do not affect your statutory rights.
Discounts & Charges: If you have received a quantity discount as a result of a bulk purchase or any other similar offer, and have returned part of the order for a refund, the discount originally received will be readjusted based on the number of products retained or other terms of the original discount, and any refunds will be subject to these adjusted discounts. ThreadPepper is not responsible for any customs charges, bank charges or any other charges incurred by you as part of a transaction and will not reimburse any such charges.
Any returned products must be in the original packaging, and the goods should not have been used or damaged in any way. Any returns that do not comply with these requirements will not be refunded. The address for returns can be found on our Contact Us page and via the instructions on the packing slip that came with your order.
ThreadPepper cannot be held liable for lost or damaged returns or any failure to follow the stated returns process.
Whilst ThreadPepper seeks to provide clear and accurate information on this website and in our newsletter, ThreadPepper neither makes nor gives representations or warranties, express or implied, about the website or the newsletter (and any information on it or hypertext links), including as to accuracy, completeness, suitability for purpose, availability, legibility, speed of download or access, or timeliness. ThreadPepper shall not be liable for any damages arising directly or indirectly in contract, tort or otherwise, from the use of or inability to use this website or the newsletter (or any hypertext links to or from this website), or any information contained in the website (or any other website to which hypertext links to or from the website may exist), or from any advice or recommendations given on this website or in any other way, or from any action or decision (or omission to act) resulting from use of this website or newsletter or any such information. ThreadPepper shall not be liable, to the extent permitted by law, for any loss or damage including, in particular, any loss of profits, loss of business, loss of investment, loss of opportunity, wasted costs or any indirect or consequential loss. In addition, ThreadPepper's products may be listed on other 3rd party sites not owned by ThreadPepper, and ThreadPepper is not responsible for, and shall not be liable for, any out of date or inaccurate products that may appear on these sites.
Although descriptions and images of products are correct to our knowledge at the time of publication, the products may in some cases vary slightly from those shown on the site. ThreadPepper cannot accept any responsibility for variations in shade or colour or other aspects of any images or photograph on the website that you may see on your screen, which may or may not be caused by differences in screen resolutions or other computer related settings. Some images may contain additional items such as shirts, waistcoats, tie or cravat pins, or other accessories which are not included with the product unless specifically stated. If you receive a product that is not what you were expecting, please follow our Returns procedure to obtain an exchange or refund.
ThreadPepper does not warrant or offer any assurance that the website is compatible with your computer equipment, software or the network through which you access the website, that the website is free of errors, or that the use of the website will not lead to viruses, Trojan horses, worms or similar destructive software accessing your computer equipment. ThreadPepper shall not be liable for any damage which you may suffer as a result of such errors or viruses. You are responsible for ensuring that your computer equipment has appropriate security and virus protection features, for your own protection and to protect ThreadPepper's information technology systems and this website. This website may become unavailable in part or in whole at any time, for any period, and without prior notice. Given the inherent insecurity of the internet, the security, authenticity and confidentiality of any information on this website cannot be guaranteed.
ThreadPepper may at any time alter these Terms or the content of this website and you agree to be bound by any future changes to these Terms.
Registered Address: The Mill House, Court Farm Church Lane, Norton, Worcester, WR5 2PS.
Contact Address: Nicholas House, HeathPark, Main Road, Cropthorne, Worcs, WR10 3NE
Registered in England No: 11365727