Delivery & Returns

Quick summary:

Free delivery on orders over £100.

Standard Delivery is £3.95 and usually arrives in 3-4 working days. Faster delivery options are available on selected items. 

Gift Cards are sent by email so there is no delivery.

Delivery to destinations outside the UK is from £9.95 which is a tracked shipping service and will be subject to your country's import & customs duties. These are not covered by your shipping cost.. 

Returns

We want you to be happy with your purchase. If you change your mind or an item isn't quite right, you can return it to us in accordance with our returns policy.

Return postage is the customer's responsibility. We do not provide free returns or prepaid return labels for unwanted items, including sale and clearance items.

Please ensure that returned items are securely packaged and sent using an appropriate service, as you remain responsible for the parcel until it reaches us.

Returns should be sent to:
Threadpepper Ltd
G2-3 Nicholas House
Heath Park
Main Road
Cropthorne
WR10 3NE

Details:

UK Standard Delivery (3-4 working days) - £3.95 Standard delivery to the UK is £3.95 and usually arrives within 3-4 working days (Mon-Fri, excluding holidays, subject to Royal Mail). Orders placed on weekends and Bank Holidays are processed the next working day. BFPO orders should select this option.

UK Next Day Delivery (Next Working Day by 1pm - SELECTED ITEMS ONLY): If you require a next day delivery (available Mon-Fri only, excluding Bank Holidays), this is available for only £9.95 (for 1pm delivery) by selecting the Next Day Delivery option during checkout. Next Day orders are sent by Royal Mail and are non-refundable. Please note that a signature is required on delivery so someone will need to be at the delivery address to receive the parcel. Please note that next day delivery for delivery on a weekday is for UK orders only, and available for orders placed by 4pm Monday to Thursday. Orders placed after 4pm will be despatched the following day. Any Next Day Delivery orders placed by 4pm on Friday will be delivered on Monday unless a Saturday delivery is ordered. Next day Delivery orders placed after 4pm on Fridays, on weekends or bank holidays will only be despatched on the next working day to arrive the day after. Next Day Delivery to remote or outlying areas of Scotland (and Islands) and Channel Islands will take on average 2-3 working days, and will be sent by Royal Mail. 

International Shipping: (Please note that we only ship to countries where we can verify addresses) Additional shipping charges apply to countries outside the UK. Shipping charges are calculated according to the weight of the item and can be selected when adding items to your shopping cart. Standard Orders are sent by Royal Mail Standard Airmail and usually arrive within 14 days (excluding weekends and bank holidays) from despatch. Express options are available and will be sent by Royal Mail or Courier depending on the option selected. All international deliveries are subject to your country's postal times and customs processing times. Any orders will be subject to your country's import & customs duties. These are not covered by your shipping cost. Please see the Returns section for important information about Returns and delivery charges.

BFPO Orders
We are very happy to deliver to BFPO addresses. These are treated in the same way as UK addresses, except that Next Day or other special services are not available for BFPO orders. Please just select the Standard Delivery option, and enter your full BFPO address, your order will be delivered through the BFPO system.