Frequently Asked Questions
Are you getting more items?
Absolutely, we're only just beginning! That's why it's so important you tell us what you want.
What is your Returns Policy?
This one's easy. You can return anything within 90 days of receiving it for a refund or exchange, and we'll even send you a Freepost label to return it for free. All we ask is that it's unworn and in the original condition and packaging.
What is a Pre-Order?
Some items we only have in small quantities, and when the demand for those means there's a waiting list, we switch it to Pre-Order. This means you can order and pay for the item in advance, effectively reserving it, and we'll then send it out to you as soon as it's ready. The lead times for Pre-Orders can be anything from 1-4 weeks, but we'll generally let you know when you place the order.
Are the cosplay products on the site official merchandise?
No, we are not selling official merchandise here, all our products are made for the clothing and accessories market, and we find the ones that will suit cosplay the best. Although official merchandise is available for some characters, accessories are often not available or they are not suitable for cosplay.
Got more questions? Please let us know here.