Help & FAQs
About Us
About Threadpepper
Good style is in the detail.
ThreadPepper started with a simple idea: finding something genuinely good to wear shouldn't be a chore.
When Gary Baker founded ThreadPepper, he was frustrated by the choice available to men who wanted to dress well without following fashion for fashion's sake. Too much was either bland and forgettable, wildly expensive, or aimed at a much younger crowd.
So he set about finding something better.
The idea was simple: seek out great-looking products, make sure the quality stacks up, keep the prices sensible, and only offer things that we'd be happy to wear ourselves.
That principle hasn't changed.
A new chapter, the same standards
I took over ThreadPepper in 2024, and while the business has evolved since then, the things that matter haven't.
I've kept the same belief that you don't need a famous label or a ridiculous price tag to look well dressed. You just need good design, good materials, a bit of personality and someone who actually cares about what they're selling.
Over the years, ThreadPepper has built up a lot of knowledge about men's style — and particularly about those finishing touches that can completely change an outfit.
So these days, we're concentrating on what we know best.
Neckwear and accessories.
From ties and cravats to bow ties, pocket squares and other finishing touches, we look for pieces that are a little more interesting than the ordinary, without becoming silly or difficult to wear.
Some are classic. Some are colourful. Some are deliberately a little different.
The common thread is that they have to make us think:
"That's a good one."
If they don't, we don't stock them.
Quality without the nonsense
We're not interested in selling something simply because it's a big name.
We're interested in whether it's well made, whether it looks good, whether it feels good and whether it's worth the price.
We're also pretty ruthless about what stays in the range. If something doesn't live up to expectations, it goes. Even if we've got stock left and even if selling it would be easier than admitting it wasn't good enough.
That's the standard Gary started with, and it's the standard I intend to keep.
More than just a website
We're based in the Cotswolds, and ThreadPepper is still a small, independent business.
That means when you contact us, you're dealing with real people who know the products we're selling. If you're not sure which cravat works with your jacket, whether a particular tie will work for a wedding, or which pocket square will finish the look, ask us.
We're happy to help.
Because ultimately, that's what ThreadPepper is about.
Good neckwear. Good accessories. Good advice. No fuss.
And hopefully, something you'll get a few compliments on.
— Hannah & The ThreadPepper team
Where are you based?
Our offices are in Worcestershire, UK and all orders are shipped from there.
Customer reviews
At THREADPEPPER our core objective is Quality Products at a Great Price backed by Outstanding Service. We don't just say that, we constantly work at achieving it. Ultimately though, our customers decide whether we've got it right.
Our customers consistently rate us ⭐️⭐️⭐️⭐️⭐️ for Quality, Price and Service.
Frequently Asked Questions
Delivery
Who do you use for delivery?
We primarily use Royal Mail for delivery so orders will be delivered as normal or you can arrange a redelivery if you're not there to receive it the first time.
How much is delivery?
DELIVERY
Free delivery on orders over £100.
Standard UK Delivery is £3.95 and usually arrives in 3-4 working days. Faster delivery options are available on selected items and if this is available it will show on the product page and at checkout.
Gift Cards are sent by email so there is no delivery.
Delivery to destinations outside the UK is from £9.95 which is a tracked shipping service and will be subject to your country's import & customs duties. These are not covered by your shipping cost.
RETURNS
We want you to be happy with your purchase. If you change your mind or an item isn't quite right, you can return it to us in accordance with our returns policy.
Return postage is the customer's responsibility. We do not provide free returns or prepaid return labels for unwanted items, including sale and clearance items.
Please ensure that returned items are securely packaged and sent using an appropriate service, as you remain responsible for the parcel until it reaches us.
Returns should be sent to:
Threadpepper Ltd
G2-3 Nicholas House
Heath Park
Main Road
Cropthorne
WR10 3NE
How long does delivery take?
UK delivery is usually 3-4 working days from the day of ordering. Please note that if you order after normal working hours then the first day of the 3-4 workding days will be the next working day.
Do you ship outside the UK?
We can ship to a number of other countries including United States, Canada and Australia. For a full list please see options at checkout.
Unfortunately due to EU VAT regulations we no longer ship to EU countries.
Can I get quicker delivery?
Most of our products require 3-4 working days to deliver, but a few items may be available quicker. Please contact us with the name and size of the item you want and we can check for you.
Can I come and pick up my order?
At present we are solely a small online company and therefore unable to have people on site to collect orders. However as soon as your items arrive to us from the warehouse, they will be sent out on a tracked delivery.
The tracking info says that my order has been returned to sender, why?
If Royal Mail have returned the item to us this will be most likely because the address is not able to be located (whether a human error their side or an incorrect address put on the order). Not to worry though, we will resend the item after confirming delivery address again as soon as the item is returned to us. If at the time it is returned to us, you want a refund we can of course, process that too.
Something is missing from my parcel?
Its most likely that your orders has been sent in two or more separate parcels due to the number of items ordered though if you are concerned please contact us and we would be happy to confirm this and rectify any issues in the unlikely event that there are any.
Returns & Exchanges
What is your returns policy?
How do I return an item?
Can I exchange an item for a different size?
Yes, we offer free exchanges on all items and can even look at different styles too! Please see the Returns Info page to get a freepost label and more information.
How long do refunds and exchanges take?
Please allow at least 14 days for any refunds.
Returns usually take 4-5 days to arrive, and refunds and exchanges are usually completed within 7-10 days after receipt of your return.
Product Information
Do you do Gift Cards / Vouchers
Yes, we do have gift cards. Gift cards are sent by email so they can redeem them any time they want. You can select multiples and combinations of the amounts below to create any amount you want.
Gift cards are valid for 12 months from date of purchase.
I can no longer find an item I was looking to buy on your website, where is it?
It can be the case that some items are seasonal items and therefore no longer stocked, have been discontinued or are currently out of stock.
However we would always encourage you to contact us and ask as it may be a short term stock issue or something we can try and source for you if not a style similar,
Contact
How do I contact you?
For Returns and Exchanges,please see here.
For all other queries, please see our Contact Us page.
We are available Monday - Friday 0830 - 1700
Can I supply Threadpepper with our products?
THREADPEPPER is a brand founded on Quality and backed by Service. The products we sell must do the same. We're always on the lookout for smart casual menswear to add to our range that can meet our Quality, Price and Service standards, so if that's you, please read on!
So what do we look for?
1) Clothing (and to a limited extent accessories) that fit in the scope of "Smart Casual".
2) High quality at a great price. Our customers are used to and expect only very good quality items, at a reasonable price point.
3) Continuing service from our suppliers, so we can work with you to develop the sales on THREADPEPPER.
4) Ideally you'll have high quality product photography we can use so we can get as many products up straight away as possible. Videos are an added bonus!
5) Stock service so we can order as we go, and preferably no minimum orders so we can get going quickly with a good selection of products.
6) Regularly updated stock availability so we're not disappointing customers.
If you can offer these or at least most of these, then great, we'd love to hear from you!
Once we've had a chat about your products and what you offer, we'd start the quality confirmation process. It's very simple but hugely important:
Stage 1: Initial Quality Check
We'd need samples of your products so we can review them in-house to make sure they meet our quality, style, price and wow factor standards. These samples would be returned to you.
Stage 2: Customer Quality Check
If the products make it through, we will order a handful of items that we can distribute to our Customer Product Testers for testing. These are actual customers of ours who try on and review new products to make sure they meet all the correct standards. They will also rate the proposed retail price of the product.
Get in touch
Email Chris at suppliers@threadpepper.com with the details and any links or brochures attached, or fill in the form below.
We'll usually get back to you quite promptly, so if you haven't heard from us please check your spam folder first and then follow it up if you haven't received a response.
Let customers speak for us
from 1105 reviewsLovely fabric and the usual great quality.
Both the tie and the pocket square, are going to look great with my suit. And what a great service. Thanks.
This isn't cringy AI style "personalized" service--this is actual person giving genuinely personalized service type service and caring to see that things go well.
And the Cravat is very lovely into the bargain. I have never not been a satisfied customer of THREADPEPPER.
Half Zip Jumper
Worn on Christmas Day , Very much admired
There like wearing tracksuit bottoms in work that’s why I have 10 pairs of these jeans.
Comfortable every day wear
Couldn’t be happier, these boots were sold out everywhere, managed to get a pair here & couldn’t be happier
Was supposed to be a Christmas gift but gave it early as hubby going to his Christmas dinner with fellow retired mates & he was delighted, different to usual designs & good quality
Excellent quality waistcoat... ultra fast delivery. I would definitely feel confident ordering again.
Beautiful jacket fits so well and a very happy Hubby
Lovely fabric for a winter cravat. The recipient loves it.
Excellent quality silk cravat. The colour is beautiful and exactly as shown on the website.
Good quality socks at a much reduced price. All I would say is that despite being a 6-11 size, if you have smaller feet you might be better getting the 4-7 size, if available. That being said they may shrink a little, but I cannot fault the quality.
Threadpepper deliver again
Quite simply the best blazer I’ve ever had, fit, style, quality all perfect