Return an order
To return or exchange an order:
You can return your order for refund or exchange within 30 days of delivery. UK tracked returns are free if you follow the link below to create a returns label.
- Click on this link Tracked Returns | Royal Mail Group Ltd
- Fill out the relevant details as advised to produce a QR code (The code can take a few seconds to load once you've clicked Create Your Label, so please be patient).
- If you want an exchange, please include your packing slip or a note to tell us which sizes you need.
- Either show your QR code on your mobile phone at the Royal Mail Customer Service Point or Post Office, or print the label at home and arrange a collection (Instructions on above link).
- Please allow at least 14 days for any refunds. Returns usually take 4-5 days to arrive and refunds and exchanges are usually completed within 7-10 days after receipt of your return.
For Non-UK Returns:
1. Print this returns form on plain white paper.
2. Pack up your order, including your returns form in the parcel.
3. Return your order to the address below with the correct postage.
4. Refunds and exchanges are usually completed within 7-10 days after receipt of your return.
Returns
G2-G3 Nicholas House
Heath Park, Main Road
Cropthorne, Worcestershire
United Kingdom
WR10 3NE
A few things:
- Delivery charges are non-refundable.
- Goods should be returned in their original condition and packaging. Items that have been used, worn or damaged in any way will not qualify for a refund or exchange.
- Custom orders are non-refundable.
- It is recommended you get proof of postage if posting at a post office.
- If you want some extra reading, the fine print on returns can be found in our Terms & Conditions.
Let customers speak for us
from 1067 reviewsItem just as described and a quick delivery to the UK as well..many thanks.
Suit fits perfectly and just feels like great quality.
I accidentally ordered the wrong bow tie but exchanging it for the correct one was absolutely straightforward. I ha problems downloading the Post Office returns form so Thread Pepper emailed one to me and the exchange went ahead with no extra charges. So friendly and helpul, great service and the tie is great quality.
I was really amazed to think I could get the trousers at that price and worried what they might be like. They came and all is really great. I tried to order some more but you'd sold out! Thanks
Nice blazer feel good when wearing it
Bid in the sale started at £60 i made a cheeky bid for £25, got the jacket for £30. Great quality, brilliant fit and quick delivery.
Fairlop Navy Overcoat Size XL - STOCK CLEARANCE
Tried and Trusted Threadpepper for my suit needs - 2nd Wedding - 2nd Suit. Following some great comments from other guests on how the first suit looked on me. Will continue to be my first port of call for my suit needs going forward - Well Done Gary.
Very good well made shoes at a very good price
Beige Houndstooth Check Trousers - STOCK CLEARANCE
Love it
Very beautiful trousers. I have returned and bought the jacket to complete the look. Good fit, excellent service and quality material.
I bought this for my husband but sadly it wasn’t the one he was looking for. You had two sage blazers on your website with slightly different specs. This one was fully lined. My husband wanted the light weight sage blazer but sadly you had sold out.