Return an order
To return or exchange an order:
You can return your order for refund or exchange within 90 days of delivery. UK tracked returns are free if you follow the link below to create a returns label.
- Click on this link Tracked Returns | Royal Mail Group Ltd
- Fill out the relevant details as advised to produce a QR code (The code can take a few seconds to load once you've clicked Create Your Label, so please be patient).
- Either show your QR code on your mobile phone at the Royal Mail Customer Service Point or Post Office, or print the label at home and arrange a collection (Instructions on above link).
- Please allow at least 14 days for any refunds. Returns usually take 4-5 days to arrive and refunds and exchanges are usually completed within 7-10 days after receipt of your return.
For Non-UK Returns:
1. Print this returns form on plain white paper.
2. Pack up your order, including your returns form in the parcel.
3. Return your order to the address below with the correct postage.
4. Refunds and exchanges are usually completed within 7-10 days after receipt of your return.
G2-G3 Nicholas House
Heath Park, Main Road
A few things:
- Delivery charges are non-refundable.
- Goods should be returned in their original condition and packaging. Items that have been used, worn or damaged in any way will not qualify for a refund or exchange.
- Custom orders are non-refundable.
- It is recommended you get proof of postage if posting at a post office.
- If you want some extra reading, the fine print on returns can be found in our Terms & Conditions.
Let customers speak for us
Perfect fit and excellent service from threadpepper.nothing was a problem very helpful.
Really loved this suit. For the price you ca t match the quality in cut, style and detailing. The service has been excellent too as I got the wrong sizes initially, but one quick call and they sent me the right sizes so I didn’t have to ship back the ones that didn’t fit straight away. Definitely will be back 🙏
Great fit . Comfortable and good quality.
Great customer service - thanks to George for getting this to me on time !
Delighted with the waistcoat. It is beautiful and perfect for our daughter’s wedding. Just what we looking for. Fab quality and fit.
100 % with my purchase, quality, fit and look. I will definitely be a returning customer.
Great jacket ! Looks very smart and great quality
The suit fits perfectly, it's the 1st time that I've actually bought a suit off an Internet site that doesn't need nothing done to it really well made nice material thank you
Threadpepper was just brilliant. I ordered a waistcoat and Jacket. The order process was easy and the communication from them was on point.
The good arrived when they said they would.
However, the jacket was to small so I had to return it.
The returns process was really easy and very robust. I sent the jacket back and, literally a few days later I recieved the replacement larger jacket.
The whole experience from start to finish was flawless and I would use them again and throughly recomend them to everyone.
Oh, I forgot to mention, the jacket and waistcoat are lovely. Great quality and they fit beautifully.
I was sceptical buying online without trying it on first as I’m quite particular about my fits and was half expecting I would return it. Fitting was perfect, quality perfect, delivery was quick, missus loves it! All round thumbs up!!
Good Quality, good fit, very pleased with jacket
My waist coat and jacket arrived, loved the coulour my fault I ordered the wrong size but easy return policy meant simple drop off at post office.
Great fit - lovely colour - altogether a good buy - highly recommended - good customer service too. I am always a little weary about ordering online because sizing and fit can be an issue - but the urge to get this suit/colour overcame my worries and I was not sorry.
Was very impressed with the quality of the Blazer, I went to various shops prior and didn’t find much I liked and the fits weren’t that great, however the blazer from you guys is great.
Top quality blazer from threadpepper. Fits true to size and very fast delivery. Highly recommend and will be using again in the near future👍