Return an order

To return or exchange an order:

You can return your order for refund or exchange within 30 days of delivery. UK tracked returns are free if you follow the link below to create a returns label.

  1. Click on this link Tracked Returns | Royal Mail Group Ltd
  2. Fill out the relevant details as advised to produce a QR code (The code can take a few seconds to load once you've clicked Create Your Label, so please be patient).
  3. If you want an exchange, please include your packing slip or a note to tell us which sizes you need.
  4. Either show your QR code on your mobile phone at the Royal Mail Customer Service Point or Post Office, or print the label at home and arrange a collection (Instructions on above link).
  5. Please allow at least 14 days for any refunds. Returns usually take 4-5 days to arrive and refunds and exchanges are usually completed within 7-10 days after receipt of your return.


For Non-UK Returns:

1. Print this returns form on plain white paper.
2. Pack up your order, including your returns form in the parcel.
3. Return your order to the address below with the correct postage.
4. Refunds and exchanges are usually completed within 7-10 days after receipt of your return.

G2-G3 Nicholas House
Heath Park, Main Road
Cropthorne, Worcestershire
United Kingdom
WR10 3NE

A few things:

  • Delivery charges are non-refundable.
  • Goods should be returned in their original condition and packaging. Items that have been used, worn or damaged in any way will not qualify for a refund or exchange.
  • Custom orders are non-refundable.
  • It is recommended you get proof of postage if posting at a post office.
  • If you want some extra reading, the fine print on returns can be found in our Terms & Conditions.