Delivery & Returns
DELIVERY
Free delivery on orders over £100.
Standard UK Delivery is £3.95 and usually arrives in 3-4 working days. Faster delivery options are available on selected items and if this is available it will show on the product page and at checkout.
Gift Cards are sent by email so there is no delivery.
Delivery to destinations outside the UK is from £9.95 which is a tracked shipping service and will be subject to your country's import & customs duties. These are not covered by your shipping cost.
RETURNS
UK Returns are Free. If you're returning an item in the UK, your return can be posted back to us free of charge within 30 days of receipt. See Returns for more info.
International returns costs are paid by the returner.
CHRISTMAS EXCHANGES
If you're buying items as gifts, the recipient can also use our free 30 days returns service to exchange for a different size or item, so they can do so well into the new year. If the exchanged item is a lower price then a gift card for the difference will be issued to them. To ensure they can exchange it easily, include your order number starting TP* with the gift and they can just quote that to us to arrange the exchange.
Let customers speak for us
from 1087 reviewsI recently purchased the Skopes Doyle suit to wear to the Grand National. The fit was great and reasonably priced. While at the races 6 other people must think the same as me haha. Even though there were over 80,000 people there 7 is a great ratio. The suit does stick out in a crowd and I would thoroughly recommend it👍
Quality Coat, fits perfectly and looks really good on. This company does Quality clothing at bargain prices. A must try for all fashion minded people.
A good substantial, wide (and rare in Marcella) diamond point that ties very well.
Everything I bought is very good quality, true sizes, prompt delivery
...excellent friendly service who delivered when it mattered including upgrading to 24 hour postage to ensure so. great customer service who made me feel valued. proper business run the proper way.
Beautiful jacket - I work with 10 ladies - they insisted upon an impromptu catwalk - universal approval - but ….
FYI - order 1 siize up from normal suit siize.
Excellent PR and service - would recommend
HBCa
The coat looks and feels superb. It was nicely packaged when it arrived, and the delivery updates were very helpful. I would've preferred a slightly slimmer/tapered fit around the mid section, but it fits perfectly around the shoulders and chest.
I spent a lot of time looking for the ideal winter coat, and wasted much of that time dealing with poor customer service (from other retailers), and going through lengthy, tedious, complicated, and expensive returns processes for coats that were not as advertised.
The service from Threadpepper was outstanding from start to finish, and I am delighted with my new coat. I would definitely recommend this to anyone looking for a great quality, well-priced coat from a trustworthy company.
Great quality. Reasonable price. Super service
Order process straight forward and prompt delivery. Suit is the perfect fit and love the quality. The only thing that will annoy me now is it being reduced in price for Black Friday.
Lightweight Sage Linen Trousers - STOCK CLEARANCE
I gave this to my husband for his birthday and he absolutely loves it. A beautiful item.
Excellent quality that meets the description given.
I will keep Threadpepper in my list of occasion fitters for future engagements.